Open to the future
The world has changed, and more and more people have access to more powerful technologies. As our energy supply improves, it must also enable us to multiply its uses. Enel Group in Colombia is committed to facilitating energy for these greater numbers, for new technologies and for new applications as a tactic for ensuring sustainable development.
Enel is actively taking advantage of electric power as a renewable and environmentally friendly resource. We are continuing with measures aimed at promoting electric mobility around the country through innovative projects, such as the electric taxi pilot scheme aimed at lowering emissions (surpassing 1,150 tons of CO2 last year). Likewise, we are also investing in photovoltaic energy as an alternative to other sources of primary energy. Enel signed an agreement with Hybrytec S.A.S., specialists in the implementation of photovoltaic solutions.
To improve delivery quality and customer satisfaction, Enel Distribution brought cutting-edge smart metering to Colombia, paving the way to grid digitization - an indispensable condition for Bogota to become the first Smart City in the country. Smart meters allow customers to see their consumption behavior by day and by hour as well as how they compare to other, similar clients. This opens the door to better electricity management and improved consumption habits.
Committed to service
Enel-Distribution understands that customers are the main driver behind the modern-age company, so we see their needs as essential to our company’s existence. Our main customer-service objective lies in generating memorable experiences for our users throughout the length and breadth of our channels. To achieve this goal, strategic changes have been made in contact processes and infrastructure investments – changes that serve to strengthen our ties with our customers and users.
Over the past year, significant investments have been made to optimize our Value Promise. With an investment of $503 million, our new "Service Monitoring Center" was created to improve service times and quality, while providing real-time monitoring, gauging and managing to mine productivity data throughout the company’s various customer-service channels. Enel also acquired and adapted 2 mobile service centers at a cost of $290 million, furnishing them with state-of-the-art technology to respond to any events or requests in a timely manner around the city of Bogota, the Bogota Savanna, the Department of Cundinamarca and in areas where there are no service centers at all.
Looking to maintain our leading position in the Colombian market, we will continue to focus on consolidating our service model, anticipating the needs of our clients, improving our request fulfillment, and making investments to improve the grid network and our electrical infrastructure.
We sell a portfolio full of solutions
For Enel Group, energy is a key input to generating new opportunities, creating competitive advantages, and driving development that leads companies as well as people to progress and to enjoying a sustainable future.
Enel Group company’s business purpose lies in the sale of electricity, gas, and value-added products and services (PSVA's), but our main focus is on being an integral company able to impact the lives of both organizations and people with electric and non-electric products.