- The new center has an innovative smart window to enable self-service of some transactions and even contact a virtual consultant.
- This is one of the most crowded venues in the city that will serve approximately 12,500 customers per month.
- This new headquarters features all physical requirements to facilitate access and service for people with disabilities.
CODENSA inaugurated a new service center located in the Restrepo neighborhood in Bogotá which is expected to serve approximately 12,500 customers per month.
With an investment worth COP 2,900 million and 18 service modules specially designed to be closer with the customers, this service center, characterized by its modern infrastructure and comfortable facilities, will provide customers with a better experience when completing their paperwork before the Company.
Among the new features of these facilities is a smart window that will enable the self-service of some transactions, refer to the CODENSA website, issue payment receipts and receive virtual attention from a service agent who will be able to resolve user's concerns and questions. It will also feature an auto-support module and a hotline to provide more contact options with the Company.
Additionally, the center offers physical infrastructure to make it easy for people with disabilities to access the facilities. This initiative is part of the "CODENSA is inclusive" sustainability program, aimed at promoting inclusive social processes for disabled and senior citizens, such as a customer service model in line with the needs of this population group.
At the Restrepo Customer Service Center, located at Avenida Caracas # 10 – 33 sur, customers will be able to comprehensively address all their commercial needs and requirements related to the electricity service, support Crédito Fácil processes and other products offered by the Company, filing grievances and processing new service requests, among others.
All design and remodeling processes have been conducted under the LEED standards, a global strategy for the creation of eco-friendly structures, which includes cutting-edge technology in high efficiency air conditioning equipment, use of rainwater, LED and natural lighting, among others.
Now, there are nine (9) modernized centers in Bogotá.
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Codensa S.A. E.S.P. is a leading electricity distribution and sales company on the market, with more than 3,200,000 clients in Bogotá, Cundinamarca, 8 municipalities in Boyacá, 1 in Tolima, 1 in Caldas and one in Meta. Established in 1997, CODENSA has an installed capacity of 20,745 MVA (megavolt amperes) along 71,290 kilometers of high, medium and low voltage networks. The Company generates around 14,000 jobs both directly and indirectly in Colombia.