Quick transactions

At Enel Colombia, we want to make your life easier. Here, you can learn about the quick and easy transactions you can make through our digital channels.

Enel Customers App Private web zone WhatsApp Chat

Transactions in the private area

These are transactions you can only perform if you are registered in the private area of the website. If you’re not registered yet, enter here.

You can also download the Enel Customers Colombia App for free on your Android or IOS device.

DUPLICATE BILL

Download an exact copy of your energy bill.

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CONSUMPTION HISTORY

Get to know your energy consumption patterns.

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PAYMENT HISTORY

Check the payment dates, amounts paid, and the collecting entity.

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PAYMENT AGREEMENTS

Sometimes, you need a helping hand if you’re with your energy bill.

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PAYMENT DEADLINE EXTENSION

Need more time to pay your bill?

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BILL SORTING BY CHARGES

Sort charges and generate different payment vouchers.

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REQUEST FORMS

Submit service-related requests easily and quickly.

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FILING COMPLAINTS AND GRIEVANCES

Manage your requests, complaints, and grievances from wherever you are.

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CUSTOMER OMBUDSMAN

Submit your requests and complaints and receive the appropriate assistance for your case.

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Transactions in the public area

These are transactions you can perform through channels like WhatsApp, Chat, or Facebook, without the need for registration or logging in with your Enel profile.

EXPRESS BILLING

Know the values and dates to be paid, billing period and average consumption.

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SERVICE OUTAGE REPORT

No power service at your home? Report it quickly and easily.

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