Elena is here #EnelWhatsapp
GO TO WHATSAPP
Elena your virtual assistant, is available 24 hours a day, 7 days a week to help you with your queries and procedures. Save her number in WhatsApp 316 890 6003 and message her whenever you need assistance.
To chat with Elena, remember to:
- Send an initial message, for example, "Hello"
- Type the number of the menu option you want, for example, 1.
- Reply concisely or type the number of the corresponding option.
What can I do on Enel's WhatsApp?
Download a copy of your bill
Type option # 1 to download the express bill and know the values, billing period and payment dates (It is not a duplicate of the bill).
Report a power outage
Type option # 2 if you need to report a power outage in your home.
Report street lighting failure
Type option # 3 to report a lighting failure in the city.
Check payment channels
Type option # 4 to find out how to pay your bill without leaving your home.
Set up a payment agreement
Type option # 9 to generate an installment agreement and catch up on your energy bill.
Contact an advisor
Type option # 10 if you need personalized attention with an advisor.
Read more about it
How to save Elena’s number: The step by step to save a WhatsApp number see here
Request your express bill:Learn how to request your express bill through Elena, our virtual assistant on WhatsApp.
Report a power failure: Learn how to report a power failure through Elena, our virtual assistant on WhatsApp.