Connect, as the relationship program of Enel Colombia, with Points and Commercial Alliances, Ends.
Over the years, your trust has allowed us to grow together. Now, we will be more present in our service channels so you can enjoy a different experience.
Do you have questions? Get them answered here.
The Conecta points program ended on September 30, 2024. On that day, all accumulated points expired, and we ran campaigns during July, August, and September of the same year to inform users. We hope you enjoyed the benefits that Conecta points and their rewards offered.
Conecta, as we know it, is coming to an end. This means that the portal www.enelconecta.com.co will no longer be available for our customers, and the benefits offered will also come to an end. However, Conecta is evolving to work alongside our service channels to enhance our customers' experience with energy services, which we hope will make their interaction with the company easier.
Your information is safe with us. It continues to be managed according to Enel Colombia SAS's data processing policy, which you can read here.
No. Our agreements with partner brands are also coming to an end. However, if you downloaded a valid discount during 2024, be sure to check the expiration date printed on the alliance coupon. Our partners are ready to grant you the benefit as long as the coupon is presented before its expiration date.
Yes. Starting February 10, we will be available on Enel Colombia's corporate and customer portal, www.enel.com.co, where we will share more information about Conecta in the future.
Energy credits were rewards given to customers in exchange for points or during specific events promoted through the portal. Now that the program has ended, these credits will no longer be available.