Service Request

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Identify the type of connection you require. Depending on your needs it can be a simple connection or a special connection.

Simple connections have up to eight final accounts on the property, a total load less than or equal to 34 kW for Bogotá and 20 kW in other municipalities; They also have a low voltage network at a distance less than or equal to 30 meters.

In general, projects that require a simple connection can be: individual residential projects; small shops; traffic lights; security cameras, telecommunications antennas and street lighting expansions.

Special connections have more than 8 final accounts on the site; a total load of more than 34 kW for Bogota and 20 kW in other municipalities; They also have a low voltage network at a distance greater than 30 meters. In addition, special connections are considered power producers (Generators and Self-Generators greater than 5MW).

In general, projects that require a special connection can be: residential projects in buildings or developments, commercial, industrial and energy producer projects.

How to request your connections:

In case you require a simple connection, contact the line Phone new supplies:

Line 1: 7115115 - Option 2

Remember to have the Enel Colombia invoice on hand for your application or a neighboring property.

If your connection is special, ask us for service feasibility.

It is the document that informs our potential customers of the connection point for their project, together with the technical, documentary and commercial requirements that must be met to obtain the energy service.

You can request the feasibility through the following channels:

Telephone line: 6016000 Option 2
Download the feasibility request form here and send it to the email servicioalcliente.empresarial@enel.com
In person at any of our Service Centers.

Our specialized staff will attend your service requests and the response will be available in seven (7) business days. The response will be sent by email if the request was made by email, but should be requested at any service center.

Nuevo

Procedure Connecting Generators and Self-Generators (spanish version)

Request information for study self-generating connection (spanish version)

Annex Service availability (spanish version)

Additional documents required (spanish version)